Call Center Customer Service Representative Sunquest Technologies

http://thediversitynetwork.org/company/mr-tm
Mr TM
LA  -  United States
50 Current Jobs Openings

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United States, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
    1
  • Job Type:
    Full Time
  • Salary:
    Years of Experience
  • Job Location:
    ATLANTA, United States
  • Minimum Education:
    Certification
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Jul 17, 2018
  • Job Posting Date:
    Mar 17, 2018
Job Description

The Call Center Customer Support Representative receives and manages telephone calls/emails regarding equipment and billing issues. Provides a resolution to the problem or coordinates the activity with other departments as needed. 

We are focused on delivering outstanding service to customers across a broad range of industries. 

Responsibilities 

Researches and resolves customer questions regarding billing, equipment issues, missing accessories and shipping issues.

Records informationand maintains detailed call notes. Provides status to other departments as needed.

Prepares Credit or Debit memos to resolve billing issues (payments, credit card, security deposit, etc.) and directs other billing issues to appropriate department; follows up to insure answer is provided to customer in a timely manner.

Process customer account changes (address, name, etc.)

Performs other tasks as assigned.

Qualifications 

Must be proficient with MS Office Suite, particularly Excel.

Requires experience in customer service or related area such as billing; should understand credit issues.

Experience in answering phone calls; call center experience preferred.

Comprehensive knowledge of Billing and PO procedures.

Ability to work overtime as necessary.

Ability to perform the required physical elements of the job (listed below).

Understanding of accounting practices as pertains to billing, payments and credit issues.

Working knowledge of computers, computer components and their relationship is helpful.

MEASUREMENT OF PERFORMANCE 

Timeliness, accuracy, courtesy, clarity of communication and thoroughness of assistance provided to other departments, Sales and Customers.

General performance as defined by standard company performance evaluation form.

Skills Required

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