Customer & Sales Support Representative
LA  -  United States
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United States, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    ATLANTA, United States
  • Minimum Education:
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Jul 17, 2018
  • Job Posting Date:
    Mar 17, 2018
Job Description

Job Description

We are looking to add an experienced administrative professional to our seasoned team of sales, technical and administrative resources. Our growth has opened an opportunity for a Customer Support Representative (CSR).



The CSR is focused on providing excellent customer service to internal and external customers in a professional manner.  The CSR supports the Account Executive during the initial sales phase and throughout the project, preparing quotes, assisting with proposals, product registrations and any administrative tasks related to the sales effort.  The CSR serves as a direct point of contact for customers to provide quotes, order status and general customer service.


The CSR is responsible for Project Coordination through gathering all project entry requirements for submission, resolving any entry or procurement obstacles, regular Equipment Status Reporting to identify and address potential risks, managing all returns, initiating Advance Replacement processing and acting as the liaison between corporate personnel and the local project team. 


The CSR must be self-motivated and highly organized, have strong interpersonal skills, an excellent work ethic and the ability to multitask while working as part of a team.


Whitlock is a video collaboration company that provides strategy, management, technologies and support to the world’s largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. What we give to a customer is the ability to connect, work together and share ideas with a reliable video experience. Whatever you’re trying to do, and who ever needs to join in, we’ll help you share it with the world.


Our company promotes and rewards client-focused behavior, entrepreneurial thinking, teamwork, integrity and a passion for success.




Required Skills

High School or equivalent education

Minimum of 3 years experience in a sales support role

Minimum of 2 years experience in project coordination

Strong computer skills with the Microsoft Outlook suite of products

Good problem solving skills

Excellent communication skills

Job Location

Alpharetta, Georgia, United States

Position Type


Skills Required

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