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United States, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    ATLANTA, United States
  • Minimum Education:
  • Minimum Experience:
    2 Years
  • Apply By:
    Jul 19, 2018
  • Job Posting Date:
    Mar 19, 2018
Job Description

Role responsibilities: 

Work with current Sales Manager and customer service team to support order process and fulfilment

Obtain and evaluate all relevant information from external customers or internal mill teams to handle product and service inquiries

Assist with order releases within SAP

Handle incoming customer inquiries or forward to correct team

Coordinate new orders with Europe-based customer service group

Enter all date related to customer Master Data in SAP

Assist with any Master Data needs within SAP as requested

Handle the pricing, credit & rebates as directed by Sales team

Address customer priorities, identify solutions to their unique needs and work with Sales Team to meet customer needs

Strong cooperation/communication with internal and external stakeholders (e.g. freight/warehousing companies, Europe-based customer service, production planning, sales, accounts receivable, etc.)

Be pro-active to manage tasks with wide range of stakeholders and interests.

Backup support for current Customer Service Representative

Other duties as requested and as role evolves

Our requirements: 

Strong Excel and Microsoft office skills required

Must have strong organizational skills

High level of attention to detail

Attentive work style (deadline and detail conscious)

Proven ability to prioritize numerous projects and deadlines

Communication skills (team player)

Logistics experience (familiarity with documentation)

Ability to travel up to 10%


Fluent in English


Bachelors degree in business, supply chain or related field required


2-3 years of customer service experience in the manufacturing industry

Pervious SAP order management experience required

Pervious paper industry experience a plus

We offer: 

an interesting job within the packaging & paper industry

to be part of a successful multicultural company

an empowering environment

several training opportunities (e.g. The Mondi Academy)

several attractive compensation and benefit package

Contact person: 

If you are a dynamic and open-minded team player whose working style is characterised by flexibility and you are looking for a position where you take on even more responsibilities, take the first step and send your application to

Immediate Start Date

Skills Required

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