Call Center Customer Service Representative For Merchant…

http://thediversitynetwork.org/company/mr-tm
Mr TM
LA  -  United States
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United States, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
    1
  • Job Type:
    Full Time
  • Salary:
    Discuss
  • Job Location:
    LOS ANGELES, United States
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Jul 21, 2018
  • Job Posting Date:
    Mar 21, 2018
Job Description

The Merchant Solutions

Call Center Customer Service Representative for Merchant Services (Woodland Hills, CA)

The Customer Service Representative is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to meet/exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills, the Customer Service Representative will provide superior customer service via phone, e-mail, and fax. This position is required to handle all forms of telephone etiquette such as: call transfers, message taking, call backs, holds, interruptions, and unintentional disconnects. The position will display the highest degree of professionalism and courtesy when speaking with and supporting all customers.

Available shift: Monday -- Friday 8:00 am -- 5:00 pm

Primary Responsibilities:

? Answer inbound customer calls and make outbound calls professionally while providing prompt, accurate information; route calls to appropriate departments/employees.

? Meet statistical requirements for the shift and maintain an acceptable call quality monitor score. ? Educate customers regarding various company products/services.

? Handle and resolve customer escalations in a proficient, competent manner; follow up on customer issues when necessary.

? Research a variety of inquiries using all available tools, systems and resources and open service tickets.

? Additional responsibilities as assigned or requested.

Requirements:

? Excellent verbal and written communication skills in English (Spanish is a plus)

? Efficient in Microsoft Applications such as Word, Excel and Outlook

? Strong responsibility ethics and able to work well with a team

? Ability to work under pressure with the intake of all matters that are associated with judgment

? Able to follow deadlines and analyze goals with organizational skills

? Demonstrates ability to acquire all trades rapidly and at a multi-task rate

The Merchant Solutions is a leader in the electronics payment industry and is dedicated to serving the payment processing needs to all businesses and industries. At The Merchant Solutions, we strive to provide the most trusted payment service through strong partnerships and continuous commitment to our customers and our people. We work to help businesses maximize their profits and create consistent value and support to our merchants.

Job Type: Full-time

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