Customer Implementation Admin

http://thediversitynetwork.org/company/mr-tm
Mr TM
LA  -  United States
50 Current Jobs Openings

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United States, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
    1
  • Job Type:
    Full Time
  • Salary:
    Discuss
  • Job Location:
    LOS ANGELES, United States
  • Minimum Education:
    Diploma
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Jul 21, 2018
  • Job Posting Date:
    Mar 21, 2018
Job Description

Drive Thru Technology 

The Customer Implementation Admin is responsible for assisting with sales order processing, initial calls to confirm location information, and receipt of initial payment information in the DTT accounting system. This individual must have good communication skills as this position interacts with customers and various departments within DTT. The role also includes assisting answering company’s inbound calls and managing order tasks and order requests. The Customer Implementation Admin will provide support for various Installation regions and On boarding

Specialists as needed. She/he will be responsible for assisting Installation management and associates with various administrative duties.

Duties:

Order processing: Enter sales orders with an accuracy rate of 98%

Order collections

Answer order email requests from other departments

Data entry

Assist in answering inbound, external calls and taking messages

Making initial calls to confirm location information with customers

Schedule Installation appointments base on technician availability

Coordinates shipping the equipment to arrive on time for installation

Check Technician Subcontractor availability for installations

Create Technician Subcontractor work order on Subcontractor website platform when it applies

Ensures all orders are up to date with the latest customer update in our systems

Respond to inquiries received throughout the day via email and phone from customers and associates on a timely manner

Handle overflow of telephone calls from supervisors and managers

All other duties as assigned by the team leadership

Requirements:High School Diploma or equivalent

Some accounting coursework or experience

Familiarity with Excel, Word, Outlook, CRM systems

Excellent customer service skills (written and verbal), must be confident when speaking with customers

Ability to work under pressure and meet deadlines.

Ability to handle multiple tasks.

Detail oriented

Type above 35 wpm

Team-player a must as well as independent worker

DTT offers medical, dental and vision benefits as well as paid time off and paid holidays.



DTT will ask to obtain a consumer report (background check report) on applicants for employment purposes.

DTT conducts pre-employment drug screening tests.



To apply: send resume to careers@dttusa.com

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