Customer Support Advocate
LA  -  United States
50 Current Jobs Openings

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United States, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    LOS ANGELES, United States
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    3 Years
  • Apply By:
    Jul 21, 2018
  • Job Posting Date:
    Mar 21, 2018
Job Description

XDR Radiology -

XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us, thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a great product. 

We're looking for a Customer Support Advocate who has lead experience with small, tight-knit teams, but still loves working directly with clients. This recent real testimonial is the kind we like to see about our Customer Support Advocates: 

"[Customer Support] received a call from Dr. D today who wanted to express his gratitude for J... He says that it's not just the fact that J solved the problem, but he could tell J wanted to help. He said J took the initiative to follow up and he didn't even have to think about it, which was a big weight off his shoulders, as he has other things to worry about." 

Customer Support Advocate Duties include:

Manage incoming calls, emails, and web requests with accuracy and friendliness

Make outbound follow-up calls per customer requests and business requirements

Manage all assigned tasks (email, fax, and complaint follow-ups) promptly and efficiently

Proactively identify customer needs

Build sustainable relationships and trust with customers through open and interactive communication

Provide accurate and complete information by using the right tools

Meet both individual and customer support team metrics for call handling and task management

Appropriately escalate issues as needed

Cross-train in shipping and other processes as needed


Key Attributes 

Ability to deliver world-class customer service


Adheres to procedures, but questions them when appropriate

Seeks improvement in existing practices and procedures

Ability to show empathy and remain professional at all times

Excellent communication and active listening skills

Ability to "talk and doc" (document the call while having a conversation)

Proficient in multi-tasking while retaining accuracy

Comfortable with assisting with team growth as well as performing the hands-on duties of a customer service representative


Requirements: • Minimum 3 years in a customer service role with multi-tasking responsibilities 

Familiarity using CRM systems and practices

Familiarity with queue-based phone systems

Competence with MS Office Suite

Small team leadership and mentoring experience a plus



2 weeks annual PTO plus paid holidays

Health insurance with POP and HRA tax-advantaged plans

401(k) with profit sharing contributions

Free snacks, catered payday lunches, excellent area restaurants

Company-provided parking

XDR Radiology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.

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