Customer Support Representative
LA  -  United States
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United States, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    LOS ANGELES, United States
  • Minimum Education:
  • Minimum Experience:
    1 Year
  • Apply By:
    Jul 21, 2018
  • Job Posting Date:
    Mar 21, 2018
Job Description

ThreadBeast -

Title: Customer Support Representative

Employment Type: Full-time

Location: West Hollywood, CA

Hours: 10AM - 6:30 PM - Weekends Required (min 40 hours per week)

Medical Benefits: Yes

Start Date: ASAP


ThreadBeast is an exclusive and diverse men’s streetwear subscription service that delivers a package of streetwear items to your doorstep once a month. Our technology personally caters to each user’s style preferences, sizes, and overall personality. Unlike most of today’s men’s clothing subscription services, ThreadBeast delivers not only quality at a price that is ridiculously low, but true diversity and range in the streetwear products we offer.

We're looking to fill a Customer Support Representative position to work out of our West Hollywood office. Our ideal candidate is an energetic and creative problem solver who shares our passion for helping others. This awesome person will embrace ThreadBeast's mission statement through all customer touch points: phone calls, emails, live chats and social media channels.

The Job:

Our customer support representative acts as the voice of ThreadBeast on the front lines, delivering joyful experiences and developing lasting relationships with customers via phone calls, emails, live chat and social media

Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our service doesn’t go 100% as planned

Record and relay recurring customer feedback and insights to internal teams such as tech and marketing in order to constantly improve the customer experience

Maintain an expert-level knowledge of our products and internal management systems as well as curiosity and awareness of new initiatives within in the industry


Proven experience in sales or customer loyalty development from a customer-centric organization

Someone that can remain hyper-focused on tasks for long periods of time

Comfortable working in a fast paced, high efficiency environment

Computer savvy--must know their way around a computer including but not limited to search engines, common keyboard commands, simple networking diagnosis, knowledge of spreadsheets, etc.

Type at least 60 words per minute

A “no task is too small” attitude and the endurance to consistently deliver world-class customer experiences without exception

Superior written and oral communication skills

Strong people skills — you are friendly, empathetic, a good listener, and you’re invigorated by constant personal interaction

Team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment

Proficiency in MS Excel, Google Sheets, Google Docs

Additional Requirements:

Creative and energetic problem solver that shares our passion for helping others

Ability to interact with our customers effectively and efficiently through all customer touch points: phone calls, emails, live chats, and social media channels

Excited to learn and embrace ThreadBeast’s culture and unique style of service

Flexible with working hours, as your schedule will be based on business needs and may include weekends, evenings and holidays

Bilingual a plus

Please visit our help center to become familiar with our frequently asked questions as you may be quizzed on them during the interview process!

Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative

Job Type: Full-time

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