Technical Customer Support

http://thediversitynetwork.org/company/mr-tm
Mr TM
LA  -  United States
50 Current Jobs Openings

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United States, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
    1
  • Job Type:
    Full Time
  • Salary:
    Discuss
  • Job Location:
    LOS ANGELES, United States
  • Minimum Education:
    BS
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Jul 21, 2018
  • Job Posting Date:
    Mar 21, 2018
Job Description

Gauzy -

Gauzy is looking for a talented and ambitious technical support specialist, responsible forbeing a technical lead and an escalation point of contact for end users worldwide. Thisincludes supporting incidents, troubleshooting of hardware and software installations, andinfrastructure build outs for new projects.He/she will regularly collaborate with the sales department to evaluate and implementtechnical solutions for new opportunities.

Responsibilities:

Take ownership of customer issues reported and see problems through to resolution.

Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Provide prompt and accurate feedback to customers.

Ensure proper recording, documentation and closure of all issues.

Prepare accurate and timely reports.

Documenting knowledge in the form of knowledge base, application notes and technical reports.

Desired Skills and Experience:

Degree in engineering/Practical engineering in the HW electronics field or any other electronic education.

Proven experience in QA testing and debug of HW products - 2 years minimum.

Customer service experience in the HW/System field – an advantage.

Working experience with laboratory tools: scope, DVM, clean soldering capabilities – a Must.

Excellent hands-on skills to be able to assist customers on-site.

Logical thinker & strong problem solving/Troubleshooting skills.

Strong records keeping and documenting capabilities.

Time management – ability to organize and manage multiple priorities and meet deadlines.

Highly motivated, Positive, independent and result driven with a desire and ability to learn.

Excellent written and verbal interpersonal communication skills with the ability to communicate technicalissues to a technical and non-technical audience.

Willingness to travel.

Written and oral fluency in English.

Other languages - Spanish an advantage.

Come and join us!

Job Type: Full-time

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