Client Support Specialist
LA  -  United States
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United States, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    NEW YORK, United States
  • Minimum Education:
  • Minimum Experience:
    2 Years
  • Apply By:
    Jul 19, 2018
  • Job Posting Date:
    Mar 19, 2018
Job Description

The Future Perfect -

The Future Perfect is seeking a Client Support Specialist to work with our architecture, interior design and contract clients in a creative and fast paced environment. The Client Support Specialist will work alongside the sales team to ensure that all the details of a transaction are followed through. We are looking for a highly motivated, organized and resourceful individual to join the sales team in this role. The ideal candidate is proactive, detail oriented and a collaborative team member.

What you’ll do

Proactively resolve customer issues using problem-solving and customer service skills

Multitask; Effectively and accurately utilize multiple systems concurrently to accurately capture all customer and order information

Collaborate with internal departments including logistics, finance, and account management to ensure a smooth, seamless luxury experience

Support the Sales Director in maintaining strong customer relationships by being the first point of contact

Be the positive brand voice for The Future Perfect clients

Develop and demonstrate a strong understanding of the brand

Maintain a calm and positive demeanor with all clients, colleagues, internal and external contacts

Effectively communicate policies, procedures, and manage customer expectations

What you'll bring

Minimum 1 - 2 years of experience in a fast paced, customer service or e-commerce environment; Sales and/or Operations experience a plus

Attention to detail; ability to think outside the box; strong follow-up skills; resourceful and creative

Self-starter, highly motivated to prove results

Solution focused; ability to identify and anticipate customer issues and superior problem-solving skills

Time management; ability to focus on multiple tasks, time allocation, and prioritization

Outstanding communication skills, both verbal and written; conveys information in a clear and concise manner; asks appropriate probing questions

Innovative; constantly seeking ways to gain/build relationships and improve processes

Patient and thick skinned; handle escalated clients in a calm manner and diffuse challenging situations

Team Player and collaborative, always willing to step up and help out

Solid Computer Skills: Internet browsers/search engines, Google Systems, Microsoft Office and Salesforce CRM

Job Type: Full-time

Required experience:

Customer Service: 1 year

Luxury Retail: 1 year

Salesforce: 1 year

Required education:


Skills Required

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