Customer Experience Associate
LA  -  United States
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United States, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    NEW YORK, United States
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Jul 19, 2018
  • Job Posting Date:
    Mar 19, 2018
Job Description

Proper Cloth -

About Proper Cloth:

Proper Cloth is a fast-growing New York based start-up that is changing the way men buy clothes online. Custom fit, made to order dress shirts are our specialty and we're committed to being the absolute best at what we do. With an advanced ecommerce technology platform and state of the art on-demand manufacturing, Proper Cloth makes perfect fitting custom dress shirts as easy and affordable as off-the-rack. Named GQ magazine's "Favorite Online Shirtmaker" we've also been featured in the Financial Times, Esquire, Wired, Men's Journal, Monocle and the New York Times. 


As a member of the Customer Experience team, you will be instrumental in representing the Proper Cloth brand to our clients. We strive to deliver an extraordinary shopping and ownership experience, and as a Customer Experience Associate, this will be your specialty. You'll learn all about dress shirt fabrics, garment construction, how to design dress shirts to fit properly and how to give incredible customer service. 

What you'll do:

Deliver a 5-star customer experience through phone and email 

Cultivate relationships with our customers – advise them in all things fit, fabric, and style 

Learn everything there is to know about our product and our internal management system in order to successfully manage customer relationships 

Help us improve! You will be our ear to the ground – noticing trends in customer inquiries and bringing them to the attention of our tech, marketing, and product teams. We are a small team – everybody’s input counts! 

Who you are:

A hard worker who will do what it takes to get the job done 

High energy, friendly, and compassionate 

Smart and well-organized – able to multitask effectively 

Positive and eager to learn! 

Motivated to be your best self every day 


Salary and full health 

Catered lunch (3x per week) 

Dog friendly office 

Free shirts! 

Employee discount on products 

Other details:

This is a full-time, salaried position. You must be available to work five days a week. 

Your application will not be considered without a cover letter.

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