Customer Support Specialist

http://thediversitynetwork.org/company/mr-tm
Mr TM
LA  -  United States
50 Current Jobs Openings

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United States, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
    1
  • Job Type:
    Full Time
  • Salary:
    Discuss
  • Job Location:
    NEW YORK, United States
  • Minimum Education:
    BS
  • Minimum Experience:
    1 Year
  • Apply By:
    Jul 19, 2018
  • Job Posting Date:
    Mar 19, 2018
Job Description

PitchBook Data, Inc. -

In just 10 years, PitchBook has grown into a 600+-person organization stretching global offices in Seattle, New York and London. With a 60% year-over-year revenue growth rate since 2009, the company has become the leading source of private capital market data, serving more than 2,000 clients.

As a 3 time winner of Top Places to Work in Washington, culture is something we truly work on every day and is the heart of our success.

The Customer Success Team at PitchBook drives relationship management, business development and ensures our customers are KING! PitchBook is looking for highly motivated and experienced Customer Support Specialists (CSS) with a passion for technology and an interest in the private equity and venture capital industry.



At PitchBook we work closely together to bring the most accurate, comprehensive data library available to the private equity and venture capital markets. Working at PitchBook means leveraging your skills, your passion, and your desire to accomplish big things and have some fun while you are at it!



The CSS will support CSMs (Customer Success Managers) and their accounts that are of strategic importance to PitchBook, and will work on the Customer Success team to complete various account-related requests and activities. The CSS will develop a deep knowledge of PitchBook’s clients, their industries/sectors as well as their business needs.

Our Ideal Candidate:

Learns the PitchBook Platform inside and out to maximize their effectiveness with clients;

Receives client inquiries via phone, email, and chat

Answers questions regarding product functionality, perform detailed research requests, and create custom searches using the platform;

Diagnoses complex issues, and resolves or reassigns based on the customer's needs;

Escalates cases that are unresolved and communicates effectively with other teams to ensure timely resolution;

Organized, efficient and has intense attention to detail to ensure customer satisfaction;

Manages premium service and quality of work expectations that are set with customers;

Has proficiency in Microsoft Office Suite, mainly Word and Excel. Familiarity with other software applications is also a plus;

Has a "Customers are King" attitude and loves being a part of a close knit team;

Has at least one (1) year of professional experience;

Has a BA/BS degree.

If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today! PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer.

Company Overview

At PitchBook, we work tirelessly to arm professionals within the global private equity and venture capital industries with the finest data, technology and service so they can make the most informed business decisions efficiently. This is accomplished through our award-winning product, the PitchBook Platform, along with a powerful suite of integrated tools to meet the diverse data-driven needs of our clients. It’s a very collaborative, client focused environment with a culture that is driven towards excellence and getting things done.

If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today! PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer

To Apply for this job click below

Apply Now
 

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