Customer Support Specialist
LA  -  United States
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United States, United States
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    NEW YORK, United States
  • Minimum Education:
  • Minimum Experience:
    Less than 1 Year
  • Apply By:
    Jul 19, 2018
  • Job Posting Date:
    Mar 19, 2018
Job Description

Electric -

Electric is a seed-stage startup backed by prominent NYC investors and led by a team of experienced entrepreneurs. Electric provides an all-in-one IT support solution to small and mid size offices. By leveraging modern chat interfaces and artificial intelligence, we keep your business critical applications and devices running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Electric is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

This position will provide first level support to Electric’s customers, while maintaining excellent communication, technical support and main level ticket tracking in an efficient and effective manner.

Essential Duties

Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

First line help desk; resolve basic level 1 and some level 2 issues in a Mac OS environment

Troubleshoot hardware onsite & accurately determine replacement parts

Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.)

Perform post-resolution follow-ups to help requests

Research issues and resolves technical problems

Implement and maintain operational documentation and procedures

Issue the daily operations status report and project status reports as required

Complete technical and special projects as assigned


Exceptional written and verbal communication skills

Exceptional ability to multi-task

Experience using Apple hardware, Mac OS, Google (G-Suite)

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

College degree from accredited four year institution

Previous customer support, sales or technology experience a plus

Skills, Knowledge and Abilities (preferred but not required)

Ability to install peripherals (printers, scanners, etc.)

Ability to reload computers with Mac OS

Ability to prep IT equipment for installations

Job Type: Full-time


Bachelor's (Required)

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