It Support Specialist

http://thediversitynetwork.org/company/mr-tm
Mr TM
LA  -  United States
50 Current Jobs Openings

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United States, United States
Job Detail
  • Industry:
    IT - Software
  • Total Positions:
    1
  • Job Type:
    Full Time
  • Salary:
    Discuss
  • Job Location:
    NEW YORK, United States
  • Minimum Education:
    BS
  • Minimum Experience:
    3 Years
  • Apply By:
    Jul 20, 2018
  • Job Posting Date:
    Mar 20, 2018
Job Description

Binhadis -

Essential Job Functions

Perform onsite analysis, diagnosis and resolution of client device and network problems for end users.

Install, configure, test, maintain, monitor and troubleshoot, desktop, laptop, palmtop and other client devices and related hardware and software in order to deliver required desktop service levels.

Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware, activate and support mobile devises and other desktop projects as needed.

Respond to calls for assistance at user workstation or provide phone support for remote users as needed.

Setup new hires; configure desktop/laptops, printer access, email, and office phone and educate new users on IT processes.

Work with vendors to obtain support on their products including copiers, printers, phones and computer software.

Conduct research on desktop products in support of PC procurement and development efforts

Assist in the strategic planning of meeting future desktop hardware and software needs

Translate technical activities and objectives in a manner appropriate for diverse audiences and stakeholder during one-on-one interaction, meetings and or conference calls.

Proactively seek guidance on issues requiring additional clarity or instruction from others

Share accrued knowledge through the use of meeting, walkthroughs conference calls and other appropriate methods.

Follow departmental workflow processes and work in a transparent manner.

Requirements

Bachelor’s degree (major in information technology or related preferred field

2-3 years previous experience supporting popular desktop and network operating systems, desktop, ;laptop, handheld, tablet and other client devises and internetworking protocols to corporate users

Hands-on hardware and software troubleshooting expertise

Working technical knowledge of current protocols, operation systems and standards.

Highly effective interpersonal and relationship-building skills

Strong written and oral communication skills

Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast paced setting

Microsoft Certified Desktop Support Technician (MCDST) – Strongly preferred

Additional certifications and relevant training a Plus

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